General Enquiries
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Insurance Officer
Benefits
Responsibilities
- To handle counter, email and telephone enquiries for all classes of general insurance
- To provide insurance quotations and process motor insurance applications, renewals, extension, cancellation and issuance of insurance documents for all general insurance products including requirements under GIAS
- To monitor and follow up on all aspects of customer support in spoken/ written form
- To carry out telemarketing calls and marketing campaigns when required
- To cross-sell all classes of general insurance in spoken and written form
- To carry out daily opening and closing procedures such as checking of transaction records, NETS and Credit Card terminals
- To assist the Operations Executive in daily operations and any ad-hoc projects/ assignments
- To ensure training hours under CPD requirements and to comply with all regulatory requirements by the relevant authorities
- To undertake any other tasks assigned by superiors from time to time
Requirements
- Graduates or Diploma holders are welcome to apply.
- Experienced and matured workers in the insurance industry may also apply
- Certificate in General Insurance (CGI) or BCP & PGI will be advantageous
- At least 1 years’ work experience in a similar capacity would be preferred
- Possess a courteous and helpful personality
- Pro-active with a positive mindset
- Passion in delivering Customers’ satisfaction
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