MEMBERSHIP ROADSIDE ASSISTANCE SERVICE BENEFITS IN WEST MALAYSIA*

Enjoy the following Membership benefits to support your cross-border drives:

  • 24/7 Hotline & Roadside Assistance Service in Singapore and West Malaysia
  • Towing back to Singapore
  • Car Battery Replacement Service
  • Vehicle Jumpstart / Restart
  • Tyre Plug and Changing of Spare Tyre (if any)^
  • Petrol / Diesel Delivery

PRICE GUIDE (ESTIMATED CHARGES)

SN Type of Service – Towing RM Remarks
1 <=10KM 120 Calculated from tow location to end destination
2 11 – 20KM 140
3 21 – 30KM 160
4 31 – 40KM 200
5 41 – 50KM 250
6 >50KM (PER KM) 4
7 TOWING CANCELLATION AFTER 15MINS FROM ACTIVATION 50 Not entitled to RM50 reimbursement

 

SN Tow Service Add-On RM Remarks
8 SUV (Car above 2 tonne) 60  –
9 Basement / Multistorey 120  –
10 King Dolly x 1 Set 120 Front or Rear
11 King Dolly x 2 Sets 240 Front and Rear
12 Basement / Multistorey with 1 x King Dolly 240  –

 

SN Tow Service Add-On – Highland Towing RM Remarks
13 Cameron Highland, Genting Highland, Bukit Fraser, Bukit Tinggi, Bukit Larut, Kundasang, Ranau, Gunung Kinabalu, Gunung Mulu etc 250  –

 

SN Tow Service Add-On – Towing into Singapore SGD Remarks
14 Tows vehicle back to Singapore 400  –

 

SN Breakdown Service – Battery Change RM Remarks
15 Service Fee 80 –
16 Battery Price From 200 Depending on Product variant and availability
17 RAS CANCELLATION AFTER 10MINS FROM ACTIVATION 80 Not entitled to RM50 reimbursement

 

SN Breakdown Service – Fuel Delivery RM Remarks
18 Service Fee 80 –
19 Fuel Fee every 5 litre 30  –
20 RAS CANCELLATION AFTER 10MINS FROM ACTIVATION 80 Not entitled to RM50 reimbursement

 

SN Breakdown Service – Jump Start / Tyre Change / Foreman Services RM Remarks
21 Service Fee 80  
22 For Every KM 3  
23 RAS CANCELLATION AFTER 10MINS FROM ACTIVATION 80 Not entitled to RM50 reimbursement

REIMBURSEMENT CLAIMS SUBMISSION

  • Email “West Malaysia RAS Reimbursement” to [email protected] for reimbursement of RM50
  • Details required:
    – Members’ Particulars
    – Membership Number
    – Contact Number
    – Vehicle Particulars / Details
    – Date of Job
    – Type of Job
    – Mode of Reimbursement (bank details / paynow)

TERMS & CONDITIONS

  • AA Members receive up to 6 times FREE 24/7 Roadside Assistance Support in Singapore.
  • *AA Members receive 24/7 Roadside Assistance Support within West Malaysia and towing back to Singapore that is payable on-site to AA’s towing partner
  • Note that the price guide reflects estimated charges. Actual charges will be advised by AA’s towing partner and service will be rendered upon agreement by Member.
  • ^ Tyre Plug and Changing of Spare Tyre not available on open road or highway due to safety reasons. Vehicle will be towed to the nearest tyre workshop where price of tyre service will be negotiated between workshop and Member
  • AA Members receive up to RM50 reimbursement from AA Singapore per membership year.
  • Reimbursement applications to be submitted within 2 weeks of towing activity in West Malaysia.
  • Reimbursement of RM50 is valid till 31 May 2026.

FAQs

  1. Am I chargeable for the service as a AA Member?
    – Yes, services are chargeable except accident concierge service exclusively for AAS-IA motor insurance policy holders.
  2. Is the Malaysian provider reliable?
    – AA is working with the largest RAS provider that has coverage in the whole West Malaysia through their own fleet as well as appointed sub-contractors.  All RAS jobs are tracked and recorded.  You will receive a Whatsapp link that provide you with details of the RAS.
  3. What is the coverage of RAS and working hours?
    – RAS covers the entirety of West Malaysia mainland.  We operate on a 24/7 basis so that you will get RAS support whenever wherever you travel in West Malaysia for the added assurance.